Health system execs tend to rate their organizations as ‘high performing,’ but objective clinical measures disagree

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Health system execs tend to rate their organizations as ‘high performing,’ but objective clinical measures disagree

Health system executives tend to rate the performance of their organizations more favorably and “higher performing” than objective clinical quality measures indicate—likely reflecting differences between what subjective and objective assessments consider as important metrics of health system performance, suggests a study in the September/October issue of the Journal of Healthcare Management, an official publication of the American College of Healthcare Executives (ACHE).

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